Liliana & Liam
How can I contact you?
Feel free to email our customer service team at firstname.lastname@example.org .
When will I receive my items?
All Liliana and Liam products are made-to-order. Depending on your item, this means your item will usually ship within 3-5 business days however it may take up to 10 business days for items such as custom metal art. Once your item ships, you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.
International orders can take longer due to extra shipping time and customs processing times.
Please note, we work with different suppliers for certain items so they may ship and arrive separately even though they are ordered at the same time.
My tracking number is not updating, what should I do?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the courier's tracking system. From time to time, packages are not scanned. In some cases, packages arrive at their destination never having their tracking information updated. Please contact email@example.com if your order hasn’t arrived within the estimated delivery time.
I made a mistake with my personalized order. Can I change it?
We do ask you to take particular care when entering your details however we understand sometimes mistakes happen. If you have made an error please email us ASAP at firstname.lastname@example.org. We allow 24 hours after you place your order to change your personalization details. After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately, we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly.
What quality can I expect from my jewelry?
Our jewelry has with exceptional quality and craftsmanship.
If you’re not 100% satisfied with your purchase for any reason, please contact us at email@example.com and we will make it right. Your happiness always matters.
What is a "Luxury" jewelry box?
Our luxury box looks like mahogany and is lit by an LED light. It really catches the facets on the CZ of any piece and makes it look all that much more stunning.
Can I hang my metal wall art outside?
Great question! All pieces are powder coated and can be hung both indoor and outdoors!
You'll experience years (or decades!) of glorious metal art regardless of the piece you choose.
How is the metal art shipped?
Most orders (to the continental US) are shipped through either FedEx or USPS Priority mail depending on availability. They are carefully placed into a customized, industrial-strength cardboard box to protect your product's detail.