Feel free to email our customer service team at support@lilianaandliam.com .

All Liliana and Liam products are made-to-order. Depending on your item, this means your item will usually ship within 3-5 business days however it may take up to 10 business days for items such as custom metal art. Once your item ships, you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.

International orders can take longer due to extra shipping time and customs processing times.

Please note, we work with different suppliers for certain items so they may ship and arrive separately even though they are ordered at the same time.  

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the courier's tracking system. From time to time, packages are not scanned. In some cases, packages arrive at their destination never having their tracking information updated. Please contact support@lilianaandliam.com if your order hasn’t arrived within the estimated delivery time. 

We do ask you to take particular care when entering your details however we understand sometimes mistakes happen. If you have made an error please email us ASAP at support@lilianaandliam.com. We allow 24 hours after you place your order to change your personalization details. After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately, we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly.