Liliana & Liam

How can I contact you?

Feel free to send an email the customer service inbox at support@lilianaandliam.com or text us at 1-636-344-0720. We do not accept phone calls on this number.

When will I receive my items?

Time to receive your package = Production time + Shipping time

All Liliana and Liam products are made-to-order. Depending on your item, this means your item will usually ship within 3-5 business days however it may take up to 10 business days. Once your item ships, you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.

International orders can take longer due to extra shipping time and customs processing times.

Please note, we work with different partners for certain items so they may ship and arrive separately even though they are ordered at the same time.  

My tracking number is not updating, what should I do?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the courier's tracking system. From time to time, packages are not scanned. In some cases, packages arrive at their destination never having their tracking information updated. Please contact support@lilianaandliam.com if your order hasn’t arrived within the estimated delivery time. 

I made a mistake with my personalized order. Can I change it?

We do ask you to take particular care when entering your details however we understand sometimes mistakes happen. If you have made an error please email us ASAP at support@lilianaandliam.com. We allow 24 hours after you place your order to change your personalization details. After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately, we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly. 

Sentimental Jewelry - The Perfect gift from the heart

Jewelry

What quality can I expect from my jewelry?

Our jewelry has with exceptional quality and craftsmanship. All our jewelry products are made from 316L Surgical Grade Stainless Steel. 316L stainless steel is low reaction, with minimum nickel content.

Some products have a Gold finish option. 18K gold products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.

For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

For graphical/photo products, a shatterproof liquid glass-like material is applied, creating a clear dome.

If you’re not 100% satisfied with your purchase for any reason, please contact us at support@lilianaandliam.com and we will make it right.

Your happiness always matters.

How should I care for my jewelry?

It's fine to get our jewelry wet. Wear it in the shower or while swimming, just make sure to dry it afterwards.

If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.

Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.

While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

What is a "Luxury" jewelry box?

Our luxury box looks like mahogany and is lit by an LED light. It really catches the facets on the CZ of any piece and makes it look all that much more stunning. 

How is your jewelry shipped?

  • First, our products are placed into either a two-tone box, or wooden luxury box depending on your purchase.
  • Next, the items are placed into bubble mailers if you are using standard shipping, or into FedEx envelopes if your order is being expedited.
  • We do not include any additional items in your package. There will not be an invoice so you can send your jewelry directly to its recipient if you are separated by distance.

Custom Metal Wall Art - Made in the USA

Metal Signs

Can I hang my metal wall art outside?

Great question! All pieces are powder coated and can be hung both indoor and outdoors! 

You'll experience years (or decades!) of glorious metal art regardless of the piece you choose.

How is the metal art shipped?

Most orders (to the continental US) are shipped through either FedEx or USPS Priority mail depending on availability. They are carefully placed into a customized, industrial-strength cardboard box to protect your product's detail.

Perfect for displaying meaningful messages and sentimental thoughts

Acrylics

How should I care for my acrylic?

Clean it regularly and with the right materials.

It's recommended you clean your plaque at least once a month. Dust and dirt can accumulate on the surface of the plaque which can dull the surface.

To clean the acrylic use only only a damp soft microfiber cloth and avoid using sponges to prevent scratches.

For more stubborn stains you can use a gentle soap. Afterwards wipe dry with a clean dry microfiber cloth to prevent water spots.

You must avoid using harsh chemicals such as Isopropyl alcohol, as these can react with the surface and cause irreparable damage.

For heavy staining or other accidents, you can consider using an approved acrylic cleaning solution.

How should I store my acrylic when I am not using it?

When not in use, store your acrylic plaque in a cool, dry place. Avoid stacking them on top of each other or placing heavy objects on them, as this can cause the plaque to bend or warp. By storing your acrylic plaque properly, you can help prolong its lifespan and keep it looking its best. You can also consider using a protective cover or wrapping it in acid-free tissue paper to prevent scratches and dust buildup.

Customer Reviews

Overall rating: 4.9 / 5 from 343 reviews.

Customer photo review of Nursing School Pinning Ceremony - Meaningful Milestone Necklace - Graduation Gift For Her

Our granddaughter loved the present. Unique box with light was beautiful.

M. B. 5/5 Verified

Nursing School Pinning Ceremony - Meaningful Milestone Necklace - Graduation Gift For Her

Store owner replied: Thank you so much for the kind words M.B! 🤍 We're so glad your granddaughter loved her Pinning Ceremony necklace, it's such a special milestone to celebrate, and we're honored to have been part of it. Congratulations to her from all of us!

Customer photo review of Gods Infinite Love - Custom Metal Sign - Christian Wall Art

My husband and I have ordered this cross 3 different times, each time it comes it looks a little bit different than the last. But they are made to order and honestly each is beautiful. I love all of the symbolism in it. They are well made. I have one hanging in my house and I have gifted the others. I would definitely recommend!

L. C. 5/5 Verified

Gods Infinite Love - Custom Metal Sign - Christian Wall Art

Store owner replied: Thank you so much, L.C.! This genuinely made our day to read. The fact that you've ordered three times AND gifted them to others means the world to us. Each one being slightly unique is part of what makes them so special - truly one of a kind, just like the people who receive them. we're so grateful for your continued support!

Beautifully presented - my son loved this for his graduation

S. O. 5/5 Verified

Through Our Eyes - Cuban Chain Necklace - Gift For Our Son (From Mom and Dad)

Store owner replied: Thank you, Sarah! Graduation is such a milestone and we're so happy the necklace was a perfect way to celebrate your son. The fact that he loved it means everything to us - congratulations to him and your whole family!

You made the process easy and the book was just exactly as I wanted it to be. My wife loved it and we are already started on our Bucket List. I'll use your services again when I need to order another journal. Bob H

B. H. 5/5 Verified

Our Bucket List - Custom Leather Journal - Love Notebook

Store owner replied: Thank you so much, Bob! Knowing that you and your wife are already filling it with your bucket list adventures is the absolute best thing we could hear. That's exactly what it's made for! We'd love to help you again whenever you're ready for the next one. Enjoy every page!

This was a gift for a family member & she was blown away! Absolutely loved it 👩‍🎨👍

C. A. 5/5 Verified

Proud Of You - Masters Degree Graduation Gift Idea For Her

Store owner replied: Thank you, Caren! A master's degree is such an incredible achievement - she absolutely deserved to be blown away! We're so glad we could help you find the perfect way to celebrate her. Congratulations to her!

The necklace is so pretty and sparkly. Really good quality! I got the nice box to go with it with the light and it made it look that much more beautiful! My daughter loved it for her masters degree!

J. D. 5/5 Verified

Proud Of You - Masters Degree Graduation Gift Idea For Her

Store owner replied: Thank you so much, J.D.! We love that the gift box added that extra special touch - that's exactly the experience we want every recipient to have. Your daughter worked so hard for that master's degree and she deserves every bit of it. Congratulations to her!

This was for a family member becoming a police officer and she just loved it. Since you want an opinion, I will point out there was a spelling error. Instead of reading “She Believed”, there was no “d” so it read “She Believe”. This was not enough to send a complaint, but since you have asked, I will be honest with you. Other than that, we are very happy with the purchase. Thank you!

B. M. 4/5 Verified

Police Academy Graduation Gifts From Her, New Female Police Officer, Law Enforcement Officer - Graduation Gift Idea For Her

I wording is exactly what I wanted but the quality of the print is not very good and hard to see.

M. S. 3/5 Verified

60th Anniversary Gift For Wife - Beautiful Women's Pendant Necklace + Heartfelt Anniversary Message

Store owner replied: Hi Martin, We truly appreciate your review and are happy the wording was just what you wanted. We’re sorry the print quality didn’t meet expectations, that’s not the experience we want for you. Please message us so we can help resolve this.

Customer photo review of Replacement Attachment.

When I received my order the box was broken, I sent a message and pictures and a replacement was sent. I will definitely be purchasing from them again. Thank you for your great service. Sherri

S. C. 5/5 Verified

Replacement Attachment.